High quality healthcare commissioning: Obstacles and opportunities for progress on race equality

High quality healthcare commissioning: Obstacles and opportunities for progress on race equality is a
paper from Better Health that describes typical elements of commissioning work and points out a range of actions that clinical commissioners, commissioning managers and other stakeholders can and should take to improve healthcare commissioning for multi-ethnic populations.

Patient Voice: Turn up the volume!

It is well recognised that placing patients and service users at the centre of health and social care commissioning is essential to delivering the radical transformation in quality and efficiency required to meet the challenges facing these critical services.  Unfortunately the track record for NHS organisations, and in particular commissioners, is mixed and important lessons can be learnt from what is now seen as common practice in any other industry and many other public sector environments. Patient Voice: Turn up the volume!  from the Cheshire & Merseyside Commissioning Support Unit brings together evidence to enable delivery of a systematic approach to patient experience and hearing the patients’ voice support the delivery of this key goal?