An article in Clinical Governance: An International Journal suggesting that using BS 11000 will be beneficial for commissioning organisations in that it reduces the risk of assuming business relationships are based on a simple contractual relationship. It uses case studies to illustrate that a richer more collaborative business relationship is required for effective provision of services. The authors suggest that BS 11000 can help organisations put in place the foundations of such relationships.
Ask your local health librarian to get hold of:
Quayle, A., Ashworth, D. & Gillies, A., 2013. BS 11000 for health commissioning: Lessons from history for managing the commissioning relationship. Clinical Governance: An International Journal, 18(1), pp.18–29. Available at: http://www.emeraldinsight.com/10.1108/14777271311297920 [Accessed June 3, 2013].